Virtual assistants for Shopify, Amazon and DTC brands.
Customer support, order tracking, returns, supplier emails, inventory, content scheduling. The back-of-house work that keeps your store running — handled by two of us, for $8/hour.
- 5.0
- 24 reviews
- $8/hr
- No retainer
- EST + PST
- Live coverage
"Hi, we're Michael & Rob."
Computer Science + Business · Panama-based
8 hrs
Median first-reply SLA
94%
CSAT across managed accounts
20+
Stores under management
$8/hr
No tier, no upsell
01 · What's pulling your time
You didn't get into this business to do this stuff.
01
You're answering 'where's my order' tickets at 11pm.
What we do →
We handle Gorgias / Zendesk / Help Scout. Order tracking, refund decisions inside your policy, escalation to you only when it matters. Your store appears human-staffed.
02
Returns are eating your margin.
What we do →
We process every return, log the reason, and surface trends (size runs small, packaging fails, color mismatch) so you can fix root causes.
03
Suppliers email you with questions you forgot to answer.
What we do →
We manage the supplier inbox: POs, shipment tracking, customs paperwork, partial-shipment reconciliation. You only hear from us when something needs a decision.
04
Your content calendar is empty.
What we do →
We schedule product launches, draft email campaigns in Klaviyo, post to social, and update product pages. Strategy is yours; execution is ours.
Ready to get your week back? Book a free call.
Book your free 30-min call02 · The full list
Everything we handle for e-commerce.
Not on the list? Bring it to the call. We'll tell you honestly whether it's a fit.
- ✓CX tickets (Gorgias, Zendesk, Help Scout)
- ✓Order tracking & status inquiries
- ✓Returns & exchanges processing
- ✓Refund handling within your policy
- ✓Inventory monitoring & reorder alerts
- ✓Supplier communications & POs
- ✓Product listing creation & optimization
- ✓Klaviyo / Mailchimp campaign drafting
- ✓Social posting & community replies
- ✓Review monitoring & response
- ✓Amazon Seller Central case management
- ✓Chargeback & dispute paperwork
03 · Tools we know cold
We don't need a month to figure out your stack.
★ · What a client said
"We're a small DTC team. Michael and Rob replaced two part-time CX hires we kept losing to bigger companies. Same coverage, half the cost, infinitely less drama."
Andre Zander
Operations Lead · AZ Delivery
04 · Pricing
One rate. No surprises.
We don't do tiers, packages, or "premium support." Same hourly rate whether it's a refund at 9am or a chargeback on a Friday afternoon. Track time honestly, pay weekly.
Starts at
$8 / hour
Per hour, per assistant. Same rate for both of us.
- ✓ No minimum hours, no retainer
- ✓ Start within a week of our intro call
- ✓ Weekly invoicing, pay as you go
- ✓ Pause or cancel anytime
- ✓ Bilingual
Like what you see? Let's talk.
Book your free 30-min call05 · FAQ
Specific to e-commerce.
Yes — within a policy you set. We typically work from a one-page rubric: 'refund automatically under X conditions, escalate over Y dollar amount, never refund Z.' Most stores are 90% automatable on day one.
Let's talk
Ready to talk about your e-commerce workload?
Book a free 30-minute call. Both of us. We'll learn your store, your tools, your pain points, and tell you honestly whether we can help.